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Electronic security and surveillance equipment requires regular maintenance to remain effective. External systems normally require servicing twice a year, internal systems just once. All new equipment supplied by AM Installations. is covered by a manufacturers back to base warranty, though in some cases this is invalidated if recommended service intervals have not been met. The labour cost for moving or replacing components covered by a manufacturers warranty is chargeable, unless a maintenance contract from AM Installations is in place. Level One This agreement will provide the following: Guaranteed response within 24 hours of your request (including evenings, weekends and public holidays) All labour charges included for faults due to equipment failure not resulting from circumstances beyond our control i.e. mains failure, lightning, water damage, vandalism, etc. Free temporary loan equipment to keep your system operative pending repair or replacement of faulty components – Subject to availability. Level Two This agreement will provide all of the benefits of level one with the addition of the following: All Parts and Labour charges included for faults due to equipment failure not resulting from circumstances beyond our control, as above. Response Times In all standards of maintenance agreement, the company would seek to attend to any call out within the same working day if reported prior to 10:00am, for faults reported after this time, which we are unable to attend the same day, will receive a following day response. We have at all times a dedicated response engineer on duty, whose sole responsibility is to ensure our stringent standards are upheld. Out of hours faults are still guaranteed a 4 hour response rate. Call out Response to faults With a standard service contract the system will be periodically serviced and maintained with a full service/report. The service contract ensures a guaranteed repsonse to your system within 24 hours. Our premium service is the same as the standard contract but has the addition of an out of hours response guaranteed within 4 hours of notification. |